For the IT department of your own company
The IT nobody sees, with numbers to show for it
The same operation a service provider runs, minus the billing: tickets, SLAs, projects, logged hours and monitored machines. Branches and departments instead of clients, and invoicing switched off.
In-house IT's problem is not paying for five subscriptions
It is having no system at all. Requests arrive in the corridor, the inventory lives in a spreadsheet somebody last touched in March, and at budget time there is no number to defend the team with.
Today · nothing recorded
- Requests
- chat and the corridor
- Inventory
- a spreadsheet from March
- Patching
- by eye
- Server passwords
- a notepad file
- Proof of work done
- memory
And when the director asks what IT has been up to, the answer is a feeling.
Here · the month, in numbers
- Tickets handled
- 312
- Within SLA
- 94%
- Hours logged
- 418 h
- Machines compliant
- 87%
- Critical CVEs open
- 2
Report scheduled by email, on the first working day of the month.
What changes when the client is your own company
Nothing about the product is different — same ticket, same SLA, same machine. What changes is what the record is for: instead of becoming an invoice, it becomes evidence.
- Branch, site or department instead of client
- The record a provider uses to separate companies, you use to separate Head Office, South Branch and the Distribution Centre — or HR, Finance and Operations. Every ticket, asset and vault is born inside one of them, and reports come out by that cut.
- Billing stays switched off
- Finance and CPQ are there, but not compulsory. Logged hours still earn their keep — sizing the team, justifying a hire, or allocating cost across cost centers. And you do not pay more for not using them: pricing is per technician and per machine, not per module.
- The portal is for your colleagues
- Whoever opens the ticket works here, and follows it themselves in a portal carrying the company's brand — instead of stopping at your desk to ask. It is the same interruption removed, except this one came down the corridor.
- Patching and vulnerabilities become compliance
- Software inventory always current, maintenance windows scheduled per group, CVEs correlated with what you actually have installed and ranked by EPSS. It is the report the auditor asks for — and what stops you from finding the forgotten machine after the incident.
- Remote access stops being a favour
- Terminal and remote screen in the browser, with a visible notice on the user's machine and the session recorded. Helping the branch in another state stops depending on somebody installing a remote tool in a hurry.
- One technician is enough
- Billing is per person who logs in and per monitored machine. A team of one or two, with 40 machines, pays for one or two — there is no seat minimum and no setup fee, and RMM starts at 5 machines.