The alert never becomes a ticket
Monitoring says the disk is full, someone reads it, someone opens the ticket by hand — and sometimes nobody does. The time between detection and response is pure manual labour.
PSA + RMM · one subscription
The ticket, the contract and the client's machine in one place
Noxus Core is the platform for IT service providers: support with real SLAs, projects, timesheets and invoicing — and, behind the same login, remote monitoring of every machine you manage. The alert your agent catches at 3am is already a ticket, with the client's asset attached.
Card required at signup, cancel any time. Data hosted in Brazil.
- 13
- modules in the PSA
- 3
- operating systems: Windows, Linux and macOS
- 1
- login for support and monitoring
- 14 days
- of trial with everything unlocked
Why it exists
Five tools to serve one client
It is what nearly every IT provider looks like: one subscription for the help desk, another for monitoring, a spreadsheet for hours, a separate system for invoices, and WhatsApp holding it all together.
Nobody knows what it cost
The technician's hours live in a spreadsheet, the contract lives in a PDF and the invoice comes out of a feeling. A contract that loses money only shows up at month end.
Clients call just to ask for status
With no portal, every status request is another interruption. And every new tool is one more place your client cannot reach.
Every tool bills differently
One per technician, one per endpoint, one per volume. Nobody can work out the real cost of serving a single client.
Noxus Core solves this the hard way: it is not an integration between two products, it is one product where the ticket and the machine already know each other.
The platform
Everything support needs, from first contact to invoice
The core of Noxus Core is the PSA — the service provider's whole operation, from ticket to billing, without switching tabs.
Tickets
Service desk with queues, routing and SLAs that actually hold.
- First-response and resolution targets per priority
- SLAs that respect your business hours and pause on Waiting for Client
- Templates, macros and workflows for the repetitive work
- Recurring tickets for preventive maintenance
- Email intake: forward it, and it becomes a ticket
CRM and Clients
Companies, contacts and the full history of every account.
- Companies and contacts with custom fields
- Tickets, projects, quotes and assets on the client record
- Segmentation by tags and categories
Projects and Timesheets
The work that does not fit in a ticket, with hours logged.
- Tasks, milestones and a project portfolio
- In-browser timer and manual entry
- Hour approval before anything reaches an invoice
Finance and CPQ
From quote to payment, on the same data.
- CPQ: build the proposal and send it for client approval
- Invoices generated from approved hours
- Approval flow for anything over the limit
Client Portal
Your client follows along on their own, under your brand.
- Clients open and track their own tickets
- Your logo, colours and domain
- Email invite, no complicated signup
Documents and Diagrams
Environment documentation where your team actually looks.
- Document editor with sharing
- Network and topology diagrams built in
- Linked to the client and the project
Password Vault
Client credentials out of the notes app.
- A vault per client, with role-based permissions
- Sharing through expiring links
- Every access lands in the audit log
Reports
The number that carries the renewal conversation.
- SLA compliance and productivity per technician
- Satisfaction surveys with NPS
- Scheduled reports by email
The add-on
Monitoring and remote access across the whole fleet
A light agent on every machine, one outbound connection — nothing listens at the endpoint. Windows, Linux and macOS, same panel, same rules.
Devices and sites
A live inventory of the fleet, organised by client and by location. Machine groups for bulk actions, and device retirement that does not leave ghosts in the panel.
Software inventory and patching
What is installed on each machine, always current. Patching with maintenance windows scheduled per group, and a compliance report for whatever fell behind.
Vulnerabilities
NVD sync, CVE correlation against the software you actually have installed, and prioritisation by EPSS — the real probability of exploitation, not just the severity score.
Alerts
Rules on CPU, memory, disk, stopped services and whatever else matters. With cooldown, silencing and automatic remediation. And every alert becomes a ticket in the PSA.
Automation
A versioned script library and cron scheduling, scoped by site, group or machine. Every run becomes an audit record before it leaves, with who asked, parameters, output and exit code.
Remote terminal
A real interactive shell on the machine — ConPTY on Windows, ptmx on Linux and macOS — straight from the browser. With session recording for audit.
Remote screen
Access to the user's screen with high-resolution support, clipboard sync and a visible on-machine notice that someone is connected.
Audit
A unified history of actions, commands, software changes and configuration changes. Filterable and paginated, because an audit trail nobody can query is not an audit trail.
Installing on a hundred machines is not installing a hundred times
Generate a site key in the panel and hand out a single command. On Windows, an MSI with the key already embedded — double click, nothing to type — or via GPO and Intune for the entire fleet.
- Windows 10, 11 and Server
- Ubuntu, Debian, Fedora and Alpine
- macOS Intel and Apple Silicon
What sets it apart
Both sides already know each other
Integrating a PSA with an RMM from different vendors is a project. Here there is no integration to build: it is the same product, and the data crosses on its own.
Alert in the RMMTicket in the PSA
The alert opens the ticket with the right severity and the client already attached. When the condition clears, the ticket closes itself — with no duplicates if the alert flaps.
Monitored machineClient asset
Every device becomes an asset on the client record, with hostname, OS, architecture, inventory and last contact. Updated on every collection, with nobody typing.
Login in the PSARMM panel
One click takes you from the PSA into the RMM already authenticated, with a short-lived signed token. No second password and no orphaned users.
Licence usageBilling warning
At 90% and 100% of the machines you contracted, the PSA is notified. An exceeded limit is refused at enrolment, not discovered on the invoice.
Security
An RMM holds the keys to the house. We treat it that way.
The agent runs with maximum privilege and executes remote code. What follows is not optional configuration — it is how the product was built.
Tenant isolation in the database
Separation between clients is enforced by Row Level Security in Postgres, not by programming discipline. A badly written query returns zero rows instead of another client's data.
Remote execution locked in two places
Running a script requires the server to allow it and that specific agent to allow it, independently. A compromised server alone is not enough to execute code at the endpoint.
MFA and roles
Second factor through an authenticator app, login attempt limits and role-based permissions — in both the PSA and the RMM.
Everything is recorded
Remote commands, vault access, configuration changes and terminal sessions are logged with author, timestamp and result. Terminal sessions keep the recording.
A signed agent with no malware tricks
Authenticode-signed binary, company metadata and a manifest. Job scripts run from their own folder, outside the Windows temp directory — the pattern antivirus heuristics hunt, and one an RMM agent should not use.
Nothing listens on the client's machine
The agent opens an outbound connection to the server. There is no open port waiting for connections and no inbound firewall rule to ask your client for.
Pricing
You pay per technician and per machine. That is it.
No setup fee, no per-module charges and no lock-in contract. Launch pricing in Brazilian reais.
Individual
For teams of up to 9 technicians
R$89,90
per technician/month
- Full platform: tickets, SLAs, CRM, projects, timesheets, finance, CPQ, documents, vault and reports
- Client portal
- Public API and webhooks
- MFA and audit log
- Support through tickets
RMM add-on
R$ 99,90
per monitored machine/month
Monitoring, alerts, patching, vulnerabilities, automation, remote terminal and screen. Buy it only for the machines you want.
Enterprise
From 10 technicians up
from
R$ 863,01
for 10 technicians, discount included
- Everything in Individual
- 10% automatic discount on the subscription
- White label included: your brand, your colours, your domain
- Assisted onboarding
- A direct line to the team
Work out your subscription
The number below is exactly what will be billed. No fine print.
People who log in to Noxus Core
Computers and servers monitored by the agent
Enterprise active — from 10 technicians up
- 10 technicians × R$ 89,90
- R$ 899,00
- 10 machines × R$ 99,90
- R$ 999,00
- White label (Enterprise)
- R$ 59,90
- Subtotal
- R$ 1.957,90
- Enterprise discount (10%)
- −R$ 195,79
Total per month
R$ 1.762,11
that is R$ 176,21 per technician
Prices in Brazilian reais. Monthly subscription, no lock-in. The 14-day trial unlocks the full platform and the RMM.
Questions
What people ask before signing up
What counts as a technician and what counts as a machine?
A technician is a person: whoever logs in to Noxus Core to handle tickets, run projects or log hours. A machine is a computer or server with the RMM agent installed. They are billed separately: you can have 3 technicians and 200 monitored machines, or 10 technicians and none.
Do I have to buy the RMM as well?
No. The platform works on its own as a complete PSA. The RMM is an add-on and you buy it for however many machines you want to monitor, whenever you want.
Is the 14-day trial limited?
It unlocks the full platform and the RMM. We ask for a card at signup and you can cancel within the period at no charge.
How does the Enterprise discount work?
From 10 technicians up the subscription becomes Enterprise: 10% off applied automatically and white label included. It is a rule, not a negotiation.
Does the agent run on Linux and macOS?
Yes. It is a static binary, validated on Ubuntu, Debian, Fedora and Alpine, as well as Windows 10, 11 and Server, and macOS on Intel and Apple Silicon. Software inventory understands apt, dnf and apk.
Will my client's antivirus block the agent?
The agent is signed, carries company metadata and avoids the patterns heuristics hunt — such as running scripts from the temp directory. If there is still friction, the documentation ships the exclusions ready to apply through GPO or Intune.
Where is my data held?
On infrastructure in Brazil. Separation between clients is enforced in the database through Row Level Security, not by an application filter.
Can I migrate from the system I use today?
Yes. There is a public API to import clients, contacts and tickets, and on the Enterprise plan the team walks the migration with you. Talk to us before signing up.
One subscription instead of five
Start with the 14-day trial on the full platform. If it does not fit, cancel before you are charged.